Shipping Policy for Paw and Home
Last Updated: August 2026
1. Order Processing Time
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All orders are processed within 1-3 business days (Monday-Friday, excluding UK bank holidays) .
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Orders placed after 12:00 PM (noon) or on weekends/bank holidays will be processed the next working day .
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During peak periods (e.g., Christmas, promotional events) or due to high order volumes, processing times may be extended. You will be notified via email if your order is significantly delayed .
2. Shipping Rates and Delivery Options
We offer the following delivery options for Mainland UK. Shipping costs are calculated at checkout.
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Standard Delivery (3-5 Working Days): £4.99 or FREE on orders over £60 .
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Express / Next Working Day: Calculate rates based on your courier. Example: £5.99 - £6.99 .
Note: For customers in the Scottish Highlands, Northern Ireland, Isle of Man, and other offshore UK territories, shipping rates may be higher and will be calculated at checkout . Delivery times to these areas may take an additional 2-3 working days .
3. Delivery Carriers
We use a variety of trusted carriers to deliver your orders, including Royal Mail, DPD, and UPS . You will be informed of the specific carrier via your tracking email.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel . Please note that tracking updates may take 24 hours to appear after dispatch .
5. International Shipping
Currently, we only ship to addresses within the United Kingdom. We do not offer international shipping at this time .
6. Delivery Issues
We are not liable for delays caused by the courier, adverse weather conditions, or other factors beyond our control once the parcel has left our warehouse .
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Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to an incorrect address provided by the customer. Redelivery fees may apply .
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Missing Deliveries: If your parcel has not arrived within the estimated timeframe, please check the tracking link. If it is still missing, please contact us at [Your Support Email] .
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Damaged in Transit: If your parcel arrives damaged, please contact us within 48 hours of receipt. Please keep the packaging and take photos, as we may require these for courier claims .
7. Contact Us
If you have any questions regarding this shipping policy, please contact us at:
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Email: help@pawandhome.co.uk