Shipping policy

Shipping Policy for Paw and Home

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday–Friday, excluding UK bank holidays).

  • Orders placed after 12:00 PM (noon) or on weekends/bank holidays will be processed the next working day.

  • During peak periods (e.g., Christmas, promotional events), processing times may be extended. You will be notified via email if your order is significantly delayed.

2. Shipping Rates and Delivery Options

🇬🇧 United Kingdom – Free Shipping

We are delighted to offer Free Standard Shipping on all orders delivered to addresses within the United Kingdom, including the Scottish Highlands, islands, and rural areas at no extra cost.

Service Delivery Time Price
Standard Delivery (Tracked 48) 2–3 business days FREE
Express Delivery (Tracked 24) 1–2 business days £3.95

🇪🇺 European Union – Recommended Shipping

For orders to the EU, we recommend Royal Mail International Tracked for its balance of cost and reliability. Please note that from 1 July 2026, a €3 customs charge per item applies to all low-value shipments under €150 entering the EU. This charge may be passed on to the customer and is not included in the shipping fee.

Service Delivery Time Estimated Price (up to 2kg)
Royal Mail International Tracked 5–7 business days From ~£10.00
Parcelforce Global Priority 3–5 business days From £16.25

Prices are estimates and may vary based on parcel weight, dimensions, and destination. Additional fuel surcharges of 12% apply to Royal Mail international services.

🌍 Rest of the World – Recommended Shipping

For destinations outside the UK and EU, we recommend Royal Mail International Tracked for standard delivery. For urgent shipments, we recommend DHL or FedEx for faster, guaranteed delivery.

Service Delivery Time Estimated Price (up to 2kg)
Royal Mail International Tracked 5–7 business days From £16.25–£20.95
DHL Express Worldwide 1–2 business days From £77.76

Prices are estimates and may vary based on parcel weight, dimensions, and destination. Additional fuel surcharges of 12% apply to Royal Mail international services.

3. Delivery Carriers

We use a variety of trusted carriers to deliver your orders, including Royal Mail, Evri, Parcelforce, and DHL. You will be informed of the specific carrier via your tracking email.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel. Please note that tracking updates may take 24 hours to appear after dispatch.

5. Customs, Duties, and Taxes

For EU and international orders:

  • From 1 July 2026, the EU applies a €3 customs charge per item on all low-value shipments under €150 that previously passed duty-free. This charge applies per HS code (i.e., per type of product), so orders with multiple items may incur multiple charges.

  • You (the customer) are responsible for any customs duties, taxes, or handling fees that may be applied by your country's customs authority.

  • We recommend checking with your local customs office for more information on applicable charges before placing an order.

6. International Shipping

We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us for a quote.

  • EU shipping: Prices start from approximately £10.00 for a standard tracked parcel up to 2kg.

  • Rest of the World: Prices start from approximately £16.25 for a standard tracked parcel up to 2kg.

  • Express shipping options are available for faster delivery at higher rates.

7. Delivery Issues

We are not liable for delays caused by the courier, adverse weather conditions, customs processing, or other factors beyond our control once the parcel has left our warehouse.

  • Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to an incorrect address provided by the customer. Redelivery fees may apply.

  • Missing Deliveries: If your parcel has not arrived within the estimated timeframe, please check the tracking link. If it is still missing, please contact us at help@pawandhome.co.uk.

  • Damaged in Transit: If your parcel arrives damaged, please contact us within 48 hours of receipt. Please keep the packaging and take photos, as we may require these for courier claims.

8. Contact Us

If you have any questions regarding this shipping policy, please contact us at:

  • Email: help@pawandhome.co.uk